At Fizmaa ("Fizmaa", “we”, “our”), your privacy is very important to us. This Privacy Policy describes how we collect, use, and protect your information, as well as the choices available to you regarding its use.
For better understanding:
Fizmaa provides a SaaS-based platform that allows Curators to:
Through our website and mobile app, Customers can discover and purchase event tickets. Curators may also collaborate with one another on Fizmaa to co-host or cross-promote events.
Fizmaa may act either as a Data Controller or a Data Processor, depending on how you use our services:
Our website may contain links to external sites that are not governed by this Privacy Policy. We recommend reviewing the privacy practices of those websites before sharing your information. Fizmaa is not responsible for the content, policies, or data practices of external sites.
You are not legally or contractually required to provide us with personal information through this website. However, certain information may be necessary in order for us to deliver our services, such as when you create an account with Fizmaa.
We may collect personal information about you whenever you interact or communicate with us. This may occur when you register and use an account on our website, when you create or access a Fizmaa account through a third-party service such as a social media account, when you browse or use our platform, or when you reach out to us by telephone, text, post, or email. The types of information collected in these situations may include identification details such as your full name, date of birth, age, gender, and marital status, as well as contact details including your postal address, email address, and telephone number. We may also collect information connected to your social media presence, such as your Facebook page address, Twitter handle, Instagram handle, and profile picture. In addition, we may collect further information relevant to your use of our services, including marketing preferences, survey responses, and feedback. Please note that Fizmaa does not store credit or debit card information in connection with payments made through our services, except where it is strictly required in order to complete our obligations to you.
Alongside the information you provide, we also automatically collect certain technical data when you access our services. This information is transmitted from the computer, mobile device, or browser you use to access our platform and may include data such as device type, browser configuration, IP address, and usage patterns. More detail about this category of information is provided in Section 4 of this Privacy Policy.
We may also obtain information about you from external sources. This could include publicly available information, such as content you have chosen to share on social media. Furthermore, if you choose to create a Fizmaa account using a third-party service, or link your Fizmaa account with such a service—for example Facebook, Twitter, or Instagram—we may collect, use, disclose, transfer, and retain information associated with your account on that third-party platform, in accordance with this Privacy Policy.
In some cases, you may have provided consent for other websites, services, or third parties to share your information with us. For instance, this may happen if you interact with a Curator's page or website operated by us, or with another service we provide. At the time such data was collected, we will have informed you that it may be shared with Fizmaa and explained the purpose for which it would be used. We may also receive information about you from third parties we work with to deliver our services, including payment processors, delivery partners, technical support providers, and advertising companies. Whenever we obtain information about you from a third party, we will notify you of the nature of the information received, as well as how and why we intend to use it.
Where you are a Curator using our platform, we may collect additional information in addition to the categories set out above. For example, if you use our payment processing services, we may collect financial details such as your bank account information and billing address in order to facilitate payments for your events. We may also collect information that is legally required for tax and compliance purposes.
In addition to this, we may receive information about Curators from external sources including banks, payment processing partners, and credit reference agencies. Such information will only be processed in accordance with this Privacy Policy.
Where you, as a Curator, use our platform and import personal data relating to your customers into our system, Fizmaa acts solely as a service provider. We have no direct relationship with these individuals and therefore rely on you, as the Curator, to ensure that you have obtained all necessary permissions and consents before sharing such personal data with us. As stated in our Terms and Conditions, Curators bear full responsibility for ensuring lawful collection and use of customer information within our platform.
If you are a Customer, Fizmaa may collect additional personal data either for our own operational purposes or on behalf of a Curator. When you register for a paid event, for example, you will provide financial information such as your credit or debit card number, expiry date, and billing address. Certain aspects of this information may constitute personal data. Please note that, in line with our practices described above, Fizmaa does not retain credit or debit card information beyond what is necessary to complete our service obligations to you.
In addition, Curators may create registration pages through our platform to collect personal data directly from Customers in relation to their events. Fizmaa does not control or determine the registration process of individual Curators, nor do we decide what information a Curator requests from Customers. Any personal data collected on behalf of a Curator is made available to that Curator for the purpose of managing the relevant event, in accordance with the provisions of this Privacy Policy.
At Fizmaa, we do not sell or trade your personal data to Curators, third parties, or any external entities for profit. We believe your data belongs to you, and we are committed to ensuring that it is managed with the highest level of care and protection. This section explains how and why we use your information, along with the legal basis that permits us to process it.
We use the categories of personal information described above in order to deliver the services you request, fulfil contractual obligations, comply with legal responsibilities, and pursue legitimate business interests, provided that such interests are not overridden by your fundamental rights. Depending on the context, our use of your data may be based on one or more of these grounds.
Your information is used to verify your identity, create and manage your account, and give you access to our services. It is also required to process ticket purchases, determine the terms of those purchases, and administer any agreements you have with us or with other Users through our platform. We use your data to facilitate payment services, which includes receiving payments from Customers and disbursing payments to Curators or other Users.
In order for events to be successfully managed, certain personal data you provide—such as your name, contact details, ticketing information, and any event-related preferences—will be shared with the relevant event organiser (Curator). This is necessary so that Curators can confirm your registration, communicate event details, manage entry, and provide event-related updates or services. While Fizmaa provides the technical platform to support this, the Curator is responsible for how they use and manage the data shared with them, and their use of your information will be governed by their own practices and obligations.
We may also use your personal data to contact you about events or offers that you have expressed interest in, notify you of any issues with your use of our platform, and respond to any complaints or queries you raise, including those submitted through social media. We may send you updates about important changes to our services, terms, or policies.
On an operational level, personal data supports our business management functions, including accounting, auditing, and performance monitoring. We also analyse data to understand how Users interact with our platform, to improve our systems, and to enhance the overall experience. Information may also be used to ensure our systems function effectively with social media platforms, to maintain network and information security, and to prevent unauthorized access, malware, and other malicious activity.
In addition, we process data to comply with statutory obligations, such as tax and health and safety requirements, and to prevent fraud, money laundering, and other unlawful activities. Where necessary, your information may also be used to protect your interests or those of others, particularly in cases involving criminal activity such as identity theft or piracy.
Across all these purposes, Fizmaa ensures that your information is used only in ways that are necessary, lawful, and consistent with the commitments set out in this Privacy Policy.
In order to provide our services effectively, it is necessary for us to use certain personal information about you to enter into and perform the contracts we make with you. This applies when you purchase a ticket through our website, register yourself as a Curator on our platform, or create your own event page using our services. The use of your information in this context enables us to provide you with essential details about your event or an event you are attending, verify your identity, resolve any complaints you may raise, and contact you about important updates or changes relating to your event or to the services we offer. It also allows us to administer and maintain our website, address technical issues, analyse statistics, conduct research, and ensure the security of our platform. Where you act as a Curator or event organiser, we may use your information to provide you with attendee details, ensure that you receive payments owed to you in relation to an event, issue invoices and collect payments due to us, sync your social media accounts with your Fizmaa account, and inform you of other services we provide. Please note that in this process, your event-related information, including personal details, may be shared with the relevant event organiser for the proper facilitation of services.
We are committed to delivering the best possible products, services, and user experience. To achieve this, we may use your information to evaluate and improve our current offerings and to develop new services. This may include reviewing and enhancing our existing systems, processes, and staff performance, including training; improving the functionality and presentation of our website so that content is displayed effectively; and measuring the effectiveness of our advertising to ensure that the promotions you receive are more relevant and meaningful.
We may also use your information to communicate with you directly, particularly when it is necessary to respond to your queries, provide assistance, or inform you about important developments. This includes responding to messages sent through our contact forms, addressing social media interactions in which you tag us, and notifying you about key changes to our business, policies, or event-related matters. Importantly, we do not broadcast your personal or event information across any messaging platform in a manner unrelated to event updates or business changes. Any communication from us will be strictly relevant to the services you use and the events you are associated with.
Fraudulent or Suspicious Messages
If you receive any message that appears to be fraudulent or suspicious, please report the incident to us immediately at hello@Fizmaa.com.
Verifying Your Identity
We may use your personal information when necessary to verify your identity, such as by sending one-time passwords (OTPs) for login. This may also be required to comply with legal obligations, detect and prevent fraud, money laundering, or other criminal activities.
Protecting You and Others from Harm
Your information may also be used where it is necessary to protect your interests or the interests of others. This may include instances of criminal activity, such as identity theft, piracy, or fraud, where action is required to safeguard individuals and prevent harm.
We may share information with employees and authorised staff where necessary, with Curators for event management, and with third-party service providers (payment processors, hosting, technical support). We maintain agreements to ensure they use data only as contracted. In exceptional cases we may disclose data to comply with laws or to prevent fraud.
Your personal data may be transferred to and stored outside India. By submitting data you consent to such transfers. We use secure servers and SSL for payment transactions and take reasonable steps to protect your data, though internet transmission cannot be guaranteed fully secure.
In the event of a breach affecting data we process for a Curator, we will notify the Curator promptly and provide a detailed report. Where applicable, we will notify the ICO within 72 hours as required by GDPR and domestic legislation.
We may disclose your data if legally required, for court orders, to enforce terms, or to protect rights and safety. We may also exchange data with organisations for fraud prevention and credit risk reduction.
You can edit and update personal information via your account settings at any time to keep records accurate and current.
We describe rights including cancellation, access, rectification, erasure, portability, objection, restriction, and rights related to automated decision-making. For many rights, contact hello@Fizmaa.com or support@Fizmaa.com as noted below.
We may amend this policy from time to time; updates will be posted on this page. Continued use of our services constitutes acceptance of any changes.
If you have questions, comments, or complaints about how we handle your personal data, contact us at hello@Fizmaa.com.